To deliver your products, khaihifi.com.au uses Fastway, Australia Post and TNT. The choice of carrier is dependent on product size and shipping address.
For your peace of mind, all deliveries require recipient signature as proof of delivery. All orders are shipped out within 24 working hours from the time your payment clears. Actual delivery times may vary depending upon the destination address. Please allow up to 3 to 5 days for your order to arrive from the time we dispatch your item. Please check the ETA date of item as shown on the listing to get a more accurate time of arrival.
From time to time khaihifi.com.au may run shipping promotions. These promotions do not include products listed in our larger items and items shipped to NT & WA.
To ensure that your goods will be delivered safely, we require customers to sign upon delivery. Leaving items at the door is NOT an option. Please choose one of the delivery option FOR Your Delivery instructions:
Option 1: Provide us with your WORK ADDRESS if you are not able to receive item at your home (PREFERRED). Fastway courier will be used
Option 2: Specify the days of the week you will be at home. If no-one is available to receive the goods, the driver will leave a calling card at the delivery address, asking them to call the local transport depot to organize a re-delivery( within 7 Days) . Fastway courier will be used
Option 3. We will deliver by AUSTRALIA POST, in a case where no-one is present at specified address, Post man will leave a Card for you, the goods can be collected by yourself from your nearest POST OFFICE at your convenience.
If you have not received an order within 7 days, please notify us by email at: ORDERS@KHAIHIFI.COM.AU
Refund and Returns
Your satisfaction is our first priority at KHAI HIFI. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Returns Process
To return an item, please send it to:
KHAI HIFI
1/98 JOHN STREET, CABRAMATTA NSW 2166
And also include the following information:
• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• A description of the item you are returning
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
