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Terms and Conditions HEADING_TITLE

GENERAL CONDITIONS FOR USE OF THIS WEBSITE

In the context of this website, "we", "our" and "us" means khaihifi.com.au and "you" and "your" means you, the user or customer of this website.
The use of the term "product" includes the plural "products".

ACCEPTANCE

The "khaihifi.com.au" website ("website") is operated by KHAI HI-FI PTY Limited ABN 59083316689 ("KHAI HIFI"). Your use of the website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out below ("Terms and Conditions"). The Terms and Conditions govern your use of the website and the materials and information accessible on or from the website. You should read the Terms and Conditions now. KHAI HIFI reserves the right to amend the website and the Terms and Conditions at any time and from time to time without notice to you.

Except if otherwise required by law the following Terms and Conditions, the Contract of Sale and our Privacy Statement govern your use of this website. They describe the rights and responsibilities of both you and us. If you use this website you agree to be bound by the Terms and Conditions and if you shop at this web site you agree to the terms of the Contract of Sale.
If you do not agree to the Terms and Conditions and the Contract of Sale and our Privacy Statement do not use this website.
We shall not be responsible for any detriment incurred by reliance you place on this website or its contents. Use of this website is entirely at your risk.

CHANGES TO PRODUCTS

We and any other persons involved in the management of this website may make changes in the products described, and to other content of this website, at any time without notice.
We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified. In the event that a product is mistakenly listed at an incorrect price, KHAI HIFI reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. KHAI HFI reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, KHAI HIFI shall issue a credit to your credit card account in the amount of the incorrect price.

We always seek to provide products at the most competitive prices, and reserve the right to change prices displayed for products on our website at any time.

For full products information and specification, we recommend you to view and obtain the product specification at our supplier web site.
All images contained on the website are for illustration purposes only. Because of differences in printer inks, computer monitors, colours of the actual product may vary slightly from those observed.

The information on this site is intended and applicable for Australian consumers only and is governed by Australian law.

PRODUCT WARRANTY

All electrical products contained and sold from this site are covered for a limited period of time by the manufacturers of the product or KHAI HIFI suppliers. KHAI HIFI abides by manufacturers warranty terms and conditions including the right to repair or replace at the sole discretion of the manufacturer where a product is found to have become faulty during its warranty period. In the event that an item is found to be damaged or faulty upon delivery, the customer is to contact our Sales number within 24 hrs to report such. Depending on the circumstances, the item may be replaced or repaired. Should the product be found to be faulty after 14 days from purchase then the manufacturers warranty terms will apply and a service call be arranged with the supplier for the customer. A return shipping and re-stock fee will always apply to change of mind return requests. Approval of 'change of mind' return requests is at the sole discretion of KHAI HIFI. These fees do not apply to products for return suffering a genuine manufacturers fault or delivery damage reported within the specified time frames.

 AUSTRALIAN SALES ONLY

We sell and deliver products ONLY WITHIN Australia. The information on this site is intended and applicable for Australian consumers only and is governed by Australian law.

ORDERS

Any order placed by you in the manner described on this website is an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified on this website at the time you place your order. KHAI HIFI reserves the right to accept or reject your ORDER for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. The rejection of any offer by KHAI HIFI is at the sole discretion of KHAI HIFI.

 

CANCELLATION POLICY

CANCELLATION Due to Order Processing Difficulties

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

- The item(s) are not available.
- Your payment information could not be verified.
-  We cannot contact you via your phone number.

- The shipping address could not be verified.

If your order is cancelled, you will receive an important notice regarding your order via email. You will not be billed for any cancelled items.

 

AGE RESTRICTIONS

You must be at least eighteen (18) years of age to place an order with us. We do  not  accept orders from anyone under 18 years of age.

Should we suffer any loss or damage as a result of a transaction entered into by a person under the age of 18, we reserve the right to seek compensation for such loss or damage from the parents or guardians of the person who placed the order(s) with us.

LAY BY POLICY

Available only in store

Lay By repayments must be paid within the agreed time period unless further arrangements are made.

CANCELLATION OF LAY BY (As per ACCC)

You may cancel the lay-by agreement only if:

·         The customer has breached a term of the agreement (such as missing a scheduled payment)

·         You are no longer engaged in trade or commerce, or

·         The goods are no longer available due to circumstances outside of your control.

If you cancel the lay-by agreement or if the customer cancels the lay-by agreement because of something that was your fault (for example, the goods were damaged while in storage) you will not be able to charge the customer the termination fee.

You can only charge the customer with a lay-by termination fee if they cancel the agreement.

There is no set amount or percentage for a termination fee, but it must not be more than your ‘reasonable costs’ relating to the lay-by agreement (for example, storage and administrative costs that apply to the lay-by agreement). What is ‘reasonable’ will depend on the circumstances and you should be prepared to justify that your costs are reasonable. 

REFUND POLICY

KHAI HIFI do not provide a refund, credit or exchange if you have:

  • changed your mind and decided you no longer want the product or just don't like it,
  • damaged the product by using it in a way it was not meant to be used.
  • had a Label drawn to your attention before you purchased the product, for example, when products are clearly labelled as Demo or second stock.
  • bought the goods for resale.
  • found you can buy the same or similar product elsewhere for a cheaper price.

DELIVERY

Please read the Delivery Information contained in the website. The delivery times are indicative only and  KHAI HIFI will not be liable for any failure to observe these delivery times.

INTERNET COMMUNICATIONS

When you visit our website or send e-mails to us, you are communicating with us electronically. By using the website we and you consent to receiving communications electronically. We will communicate with you by e-mail or by posting notices on this website. We and you agree that all electronic communications between us of agreements, notices, disclosures or other information satisfy any legal requirement that such communications be in writing.

VIRUSES

KHAI HIFI does not represent that any information (including any file) obtained from or through the website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses. KHAI HIFI will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information.

 

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